THE FIRST CHOICE CERTIFICATION FOR CX DISRUPTERS...
IS NOW AVAILABLE ONLINE!
|
|
|
THE ACXS IS:A new customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining a lasting advantage in their industry. Now available online, on demand, on your terms.
|
|
|
WHY THE ACXS:This exclusive program gives you a globally recognised certification endorsed by Rockstar CX
The training was created by the UK's #1 CX influencer, James Dodkins, more familiarly known in the industry as 'The Customer Experience Rockstar' who has spent his career not just understanding what the best companies in the world do to deliver disruptive CX but how they think in order to create disruptive CX. |
- The ACXS training is very quickly growing in popularity and is starting to rival the CX certification mainstays in the market
- The ACXS teaches you practical hands on tools and techniques that you can implement right away
- The online training allows you to take the training at your own pace on your computer, laptop, phone or tablet.
Hear What Others Say
Ayodeji Akinyemi - Petros
“James is the true Rockstar of Customer Experience Management. I attended the ACX this July and having heard so much about him already I was worried that I might be disappointed but his immersive approach to the training and his depth of understanding of CX made the investment a real bargain.” |
Gemma Espineira - Decibel
“When people who are leaders in their field share a passion for teaching, magical things can happen. James is one of those magicians. His no-nonsense, common sense approach to CX is expertly transferred to those around him through emotive storytelling and data driven evidence. What is even more unique about James is his ability to activate blue sky thinking to unlock creative approaches to improve CX. I personally found the ACX course extremely beneficial to help me take a step back to better understand our CX with actionable take aways for improvement. Thank you James- you rock!” |
Jonas Tusar - Adobe
“James really delivered an outstanding training experience with high focus on each participants background. It's been a very valuable customer experience workshop, which has definitely made an impact on my way of thinking and approaching CX |
AGENDA:The program has been carefully designed to ensure that each day delivers distinct learning, building from one day to the next.
Throughout the training we will immerse you into a case study, where you will become part of Amazon's new 'CX Innovation Team' and will learn tools and techniques that will help solve CX problems and capitalise on CX opportunities. The format of the training is learn-apply-learn-apply, so you learn a concept AND understand and internalise a philosophy. |
|
|
Module 1 Understand who your customers are and how you can connect with them at a deeper level. Look at your business from the ‘outside-In’ and understand your customers’ true needs.
Module 2 Take the experience and improve it to deliver customer needs and Successful Experience Outcomes. Learn how to make experiences unique and memorable.
Module 3 Learn how to embed your improvement efforts and CX improvement programme into your organisation and how to create and strengthen CX relationships, and then create a presentation to showcase your solution.
|
|
Check out this highlight video from a recent ACXS training and certification program held in-person in Iceland delivered by 'The Customer Experience Rockstar' James Dodkins.
